Returns and refunds support articles

Articles in this section will assist you in reporting various issues related to your orders. Whether you've received damaged items, encountered transit-related damages, items arrived faulty, received the wrong item or even just something you no longer need, our step-by-step guides will help you to address these concerns.

Damaged in transit

While rare, it is an unfortunate reality in the modern age that items can get damaged in transit.

Faulty on arrival

You have received the item safe and sound, but it is not working as you would expect.

Faulty in warranty

An item you have received from us develops a fault but is still in warranty.

No longer needed

An unused item you received from us that you no longer need, such as an extra handset adapter or telephone.

Wrong item received

In the event of your package not matching what you purchased, here you can find out how to get it replaced.

If you have experienced one of the above, the articles here will help you on the path to resolving the situation.